(original article)

Re: Returned my Dgtec HDPVR5009 to Dick Smith

19 January 2011, 19:39 UTC

I thought I was doing the right thing buying a product from Dick Smith for my mother who just wanted to record "Home and Away" when she can not watch it direct. The salesperson assured me it was a good product and had no known problems. I even asked if the product would record the show and not miss anything if the program was running late. I was told it was fully freeview EPG compliant and would only start recording when the program started and stop recording when it ended - DOES NOT.

I should have taken it back then but I only found out that it didn't do this weeks after purchasing when my mother told me.

Then the problems really started - Hard disk error - Formatted twice When viewing a direct show TV blacks out - no sound and no video. Only way to fix is turn unit off at wall and wait 30sec and turn on. Unit then reloads channels - takes minutes. This happens now vertually every day. Programs that are set to record are just black - Strange thing is it still gives program info and allows you to change channels. That info shows on the TV but no show. Many times when programs are set to be recorded while watching another you get message - Tuner not available and program not recorded. I think this happens on other times when programs don't record when TV off.

I've now spent hours on tech support. Factory reset many times and formatted HDD twice. Now I asked for the product to be picked up for warranty. Tech support was not happy and only wanted to email me a software update. Sorry but I'm Pi..ed off and want this fixed. I thought it was a Lemon now maybe I see the product is a Lemon. Finally they said - We will post you out information for you to send it back. Hey another delay - Why not email out or just arrange pickup. Is this more delay tactics.. I'm getting further Pi..ed off.... This better work when it comes back




[æ]